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Billing and Subscription

kenbun subscriptions give your organization full access to the platform's lead scoring, automation, and integration features. This page explains how plans work, what happens at each subscription state, and how to manage your billing from Settings.

Plans and Pricing​

kenbun offers a single plan with two billing intervals:

Billing IntervalPrice
Monthly$199 per month
Annual$1,990 per year (save ~17%)

All plans include:

  • Unlimited scoring rules, rulesets, triggers, and segments
  • Full API access
  • All integrations (HubSpot, Salesforce, Slack, Teams, and more)
  • Up to 3 Organizational Units
  • 500,000 events per month

Free Trial: New organizations receive a 7-day free trial. No credit card is required to start, but you will be prompted to add a payment method before the trial ends.

Managing Your Subscription​

Navigate to Settings > Billing to view your subscription status, current usage, and billing cycle details. From there, click Manage Subscription to update your plan, change billing intervals, or update your payment method.

Subscription Statuses​

The Billing page shows your current subscription status with a color-coded badge:

StatusBadge ColorWhat It Means
ActiveGreenYour subscription is in good standing. All features are available.
TrialVioletYou are in your 7-day free trial. All features are available. The page shows how many days remain.
Past DueAmberA payment failed. You can still view all your data. Write operations (creating rules, ingesting events, etc.) are paused until payment is resolved.
CanceledRedYour subscription has ended. Your data is preserved in read-only mode for export.

What Happens When a Payment Is Past Due​

If a payment attempt fails, your subscription moves to Past Due. During this period:

  • You can still log in and view all your leads, events, and scoring history
  • Write operations — creating or updating rules, importing leads, ingesting new events — are paused
  • A banner appears at the top of the app prompting you to update your payment method
  • Once payment is resolved, your account immediately returns to Active status

To fix a past-due subscription: Go to Settings > Billing, click Manage Subscription, and update your payment method.

What Happens When a Subscription Is Canceled​

If your subscription is canceled or expires, your data is preserved. You can still log in and export your leads, events, and scoring history. To resume full access, subscribe again from Settings > Billing > Manage Subscription.

Event Usage and Limits​

Your plan includes 500,000 events per month. Events are actions your leads take — page views, email opens, form submissions, and anything you send via the API or integrations.

Monitoring Usage​

The Settings > Billing page shows your current usage with a progress bar:

  • Current period: Events ingested since the start of your billing cycle
  • Limit: Your monthly event allowance (500,000)
  • Billing cycle dates: The exact window covered by the current count

You can also check usage programmatically using the Usage API.

When You Reach the Limit​

Once your organization reaches the 500,000 event limit for the billing cycle:

  • New events sent to the API are rejected with a 429 Too Many Requests response
  • Existing data, scores, and reports are not affected
  • Event ingestion automatically resumes at the start of your next billing cycle

If you consistently approach the limit, contact support to discuss higher-volume options.

Usage Across Organizational Units​

Event usage is counted at the organization level across all your Organizational Units. If your organization has three OUs, events from all three count toward the same 500,000 monthly limit.

Trial Period​

New organizations start with a 7-day free trial. During the trial:

  • All platform features are fully available, including API access and integrations
  • Usage limits apply (500,000 events per month)
  • The Billing page shows how many days remain in your trial
  • You will receive a reminder before the trial ends

When the trial ends, you must have an active subscription to continue using write features. Your data is preserved if you do not subscribe immediately.

Troubleshooting​

I updated my payment method but the account still shows Past Due

After updating your payment method, your payment processor may take a few minutes to retry the charge. If the status does not update within 15 minutes, contact support.

My event count seems wrong

Usage is counted at the organization level. If you have multiple OUs, check whether events from all OUs are being counted. You can verify your current count via the Usage API or the Billing page.

I cannot create rules or import leads

If write operations are blocked, check your subscription status on Settings > Billing. A Past Due or Canceled subscription will prevent write operations until the subscription is resolved.